Q&A

BOOKING AN APPOINTMENT

How do I book an appointment?

Appointments can be booked online or by phone/email. Please book 2-3 weeks prior to your desired appointment date.

Click here to book online

Call: 604-336-6696

Email: info@blushbridal.ca

Do I need an appointment to try on wedding gowns?

Yes, in order to provide all our brides with the best service, all consultations are by-appointment only.

Do I need an appointment to look at wedding gowns?

Walk throughs to view our gowns are accommodated if there is availability in the salon. Brides with booked appointments take precedence. Walk throughs are not available on weekends in the Fall and Winter.

Do I need an appointment for veils, jewelry, lingerie and gifts?

Appointments are not necessary for the above but if you are coming on a weekend we recommend calling or emailing in advance to ensure a consultant is available to assist you.

When to book an appointment?

We recommend booking 8 months prior to your wedding and no earlier than 12 months.

We do not take appointments more than 12 months in advance of a wedding date. Please contact us for exceptions.

How long is my appointment?

Initial Consultation: This consult is for brides getting married within a year. It is an 1.5 hour consultation. This allows for 15 minutes for your consultant to understand your wedding vision, gown preferences and experiences, just over an hour to try approximately 8 gowns and ending with time to purchase your Blush wedding dress.

Follow up Consultation: A follow up 1 hour appointment is for brides to come in and have a second look at your favourite gowns and accessories and decide on your purchase!

Style Consult: A style session for brides with wedding dates over a year away. The initial consult offers you 1 hour to work with a consultant on understanding your style. Please note new collections and designs are released twice a year so any design you view in store at the time of your visit, may not be available when you choose to order.

 

How many guests may I bring?

Due to our intimate size and that other appointments are on-going we accept a maximum of 4 guests.

Buying a gown is a very personal experience. The more guests you bring, the harder it is for you and your consultant to focus on your needs. It is very important to bring your one key decision maker to your appointment, whether it be your mother, father, sister, fiance or close friend. Once you have chosen your gown we are happy to make time for you to bring your friends and bridesmaids in to see you try the one!

How should I prepare and what should I bring to my appointment?

A strapless bra and a pair of Spanx (or similar) is always useful.

Having your hair and make-up nicely done prior to your appointment helps you envision the gown as you would see it on the day. If you plan on having an up-do, come with your hair up. We cannot stress how important looking good at your appointment is in your decision making process!

To preserve the cleanliness of our gown hems we are a no-shoe salon. We provide slippers for use but please feel free to bring your own indoor slippers or socks. Heels are provided for trying on with gowns.

We ask that all clients slip on a pair of Spanx (provided) for fittings for ease in trying on gowns. Gowns slide up and down better with a pair of Spanx and provides a smoother finish. The undergarments also help keep our gowns hygienic for your comfort.

How long does it take to order my gown?

Expect to purchase your dress at the first or second appointment.

The average production time for a designer gown is 7-10 months and this includes a time allotment for doing your alterations in store.

What should I budget for a designer gown?

We recommend that you budget a minimum of $4000 for a designer gown. We have a few designers under $2,500 but the majority range from $3,500-$12,000.

To avoid disappointment please see our website for our designer lines and their average price points prior to booking an appointment.

Due to fluctuating currency rates our prices are subject to change at any time.

My wedding is really soon, can I rush a dress?

We know sometimes the joy of getting married does not allow for an 8 month delivery. Most designers do offer a rush service to bring gowns in within 6 months. The fees vary by designer and are subject to approval.

Do you rent gowns?

Please inquire for details.

 

SAYING “YES TO THE DRESS”

I found my gown, what happens next?

Once you have found your gown, your consultant will take your measurements and fill the appropriate contracts.

All gowns are ordered to the closest corresponding size on the designer’s size chart based on your measurements, gowns are not made to measure. You should expect some alterations to perfect the fit, length and bustle on your gown once it arrives.

Paying for my gown

Gowns require a 60% deposit at the time of purchase with the balance due within 2 weeks of your gown’s arrival at the salon. As gowns are made to order, there are no refunds, credits or exchanges. Sample gowns and accessories, including veils, must be paid in full at time of purchase.

Alteration costs are not included in the price of your gown, this fee is extra and varies dependent on your gown.

We accept Visa, Mastercard, UnionPay, debit and cash. We do not accept cheques.

Gown financing is available, please inquire for details.

Updates on my gown

5-7 working days from your date of purchase, you will receive an email from our bridal operations manager confirming the approximate date of your gown arrival as well as helpful tips on pick-up and reminders on alterations and storage.

Once your gown arrives at Blush, we do a thorough quality check and notify you when your gown is ready to be picked up.

 

MY GOWN HAS ARRIVED

Do I need an appointment to pick up my gown?

Yes. Once you receive the email that your gown has arrived, give us a call or email to schedule your pick-up time.

Gowns must be picked up within 2 weeks of arrival to avoid storage fees of $10/day.

Online booking is not available for pick up.

Can you store my gown?

We cannot store gowns. Your gown is happiest at home with you where she can hang free and breathe while waiting for alterations and your wedding. We have minimal storage and gowns left over 2 weeks not only get crushed and wrinkled but do not have adequate breathing room. Blush is not responsible for gowns left longer than 2 weeks from the date of arrival.

Gowns not picked up after 2 weeks incur a storage fee of $10/day.

What to expect when I pick up my gown?

Your gown will be displayed for you to ooh and ahh over! A consultant will go over your gown with you and settle the final paperwork and balance so you may try-on and take home your gown. At this appointment we recommend purchasing your undergarments and accessories and pre-booking your alteration appointment. A seamstress is not present at your pick-up appointment.

How is my gown packed for final pick-up?

Your gown will be steamed and placed into a Blush cloth garment bag for her journey home with you and to the wedding.

 

ALTERATIONS

Do you provide alterations?

Yes! We have professional wedding gown seamstresses that work exclusively on Blush gowns. Though you are not obligated to do your alterations with us, we highly recommend you do as our seamstresses are familiar with the intricate nature of our designer gowns.

When do I book my alteration appointment?

Please expect a minimum of 4-6 weeks for alterations and 2-3 appointments in that time.

Appointments can be booked by phone or email.

Online booking is not available for alterations and pick up.

What to bring to my alterations appointment?

Please bring the undergarments and shoes you plan on wearing with your dress. We cannot hem or bustle your gown without your wedding shoes.

How much are alterations?

The cost is based on the amount of work involved for your dress and any special requests you may have.

Alterations range on average from $450-$900 plus taxes. Please call for more details.

 

BLUSH SPECIAL SERVICES

Can you ship my gown to me?

Absolutely. We provide shipping within Canada and internationally. Please inquire at time of purchase on applicable shipping methods, rates and times.

I need financing for my gown, can you help?

Yes we can. Please inquire at your appointment.

*provided through a 3rd party service

Do you have Mandarin and Cantonese speaking consultants?

Yes again! Please note your language request when booking your appointment.

I need a planner, florist, photographer, DJ and more for my wedding!

When you purchase your gown at Blush you are privy to our Blush Approved planners and wedding vendors that have been carefully vetted and chosen for their exceptional products and services in Canada and internationally.

Please let your consultant know you are interested in Blush Approved Services.

Can a Blush consultant assist me with my Blush gown on my wedding day?

Yes. Blush provides a Day-Of Gown Styling service for Blush gowns on your wedding day. A consultant will be on hand to properly steam and prepare your gown and accessories, assist with dressing and be on hand to ensure the gown and accessories are carefully maintained and properly placed and adjusted to maximum effect for your photo and video shoots and your trip down the aisle. Please inquire for availability and rates.

Do you provide cleaning and archiving of my gown?

Yes we do! Blush provides dry cleaning* and archival service* for Blush purchased wedding gowns. We recommend bringing your gown back to us for proper cleaning as dry cleaning a wedding gown is a delicate and intricate process and we have heard many a horror story of gowns being wet washed!

Archiving your wedding dress for future generations requires proper materials, packaging and handling to withstand the test of time, ask us for details.

I am in the US and I want to take advantage of the exchange rates in my favour by shopping at Blush!

We agree! Come shop at Blush for Canadian pricing (yes, Canada is on sale) and we can ship your gown to you.

Washington state residents, ask us about our seamstress recommendations in your state. No need to come back and forth to Vancouver for your fittings we make it easy for you to shop with us and do your alterations closer to home.

Gowns shipped outside of BC are not subject to the 7% PST tax. More reasons to shop with Blush!